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Terms & Conditions

Payment

  • In order to confirm the reservation, credit card details will need to be provided.
  • These details will remain on file, unprocessed * until either check in or cancellation where a charge may be incurred.
    *A card verification process may be done to confirm card details are correct, this will appear on your online statement for 5-7 working days and then will be removed as transaction will not be processed.
  • Where a guest has no credit card facilities, a non-refundable deposit equal to the first nights stay will need to be received prior to confirmation of reservation.

Cancellation

  • Free cancellation is available up to 48 hours prior to the scheduled check-in time (New Zealand time).
  • If a reservation is cancelled within 48 hours of the scheduled arrival (New Zealand time), the full price of the booking will be charged.
  • In the case of a No-Show, the total cost of the booking will be charged.
  • All cancellation charges are at the manager’s discretion.

Minimum Stay

  • The standard minimum stay at the property is one night. However, during periods of high demand, including public holidays, long weekends, and special events, a minimum stay of two nights may be required.
  • These conditions will be clearly communicated at the time of booking and will apply to ensure availability is managed fairly for all guests.

Housekeeping

  • Daily housekeeping is provided as part of your stay.
  • Our housekeeping team will service your room each day unless a ‘Do Not Disturb’ sign is displayed on your door.
  • If the sign is displayed, our team will respect your privacy and skip that day’s service.
  • Please note that housekeeping typically takes place between 9:00am and 1:00pm, and we are unable to return to service the room later in the day if access is not permitted during this time.
  • If you require fresh towels or amenities, please contact Reception.

Guest rooms

  • All of our room types—Executive Studios, One-Bedroom Units, and Two-Bedroom Units—are designed for comfort and convenience.
  • Each room includes a private bathroom, radiator heating, air conditioning, and underfloor heating in both the kitchen and bathroom areas.
  • Executive Studios and One-Bedroom Units feature well-equipped kitchenettes, while our Two-Bedroom Units offer a full kitchen for added flexibility during your stay.

Child

  • Infants (under 1 year old) staying with their own portacot will not be charged.
  • Portacot hire is available upon request at a rate of $10 per night.
  • All children aged 1 year and above are considered guests and will be charged $50 per person, per night.

Check In

  • Reception is open 8am to 7pm day to help guests with enquiries.
  • I accept responsibility for the contents of my room and it’s security.
  • I am prepared to pay for any damages or missing items once I have checked out.
  • I will not tamper with any fire or security systems and I know that all buildings are SMOKE FREE.
  • I know that NO PETS are allowed inside the rooms.
  • I will keep NOISE to a minimum, especially between 9:00pm and 8:00am.
  • All information I have provided is correct, including the correct number of people accompanying me. I know CHECK OUT TIME IS 10:00am.
  • FAILURE TO COMPLY TO ANY OF THESE STATEMENTS MAY INCUR ADDITIONAL CHARGES AND YOU MAY ALSO BE ASKED TO LEAVE IMMEDIATELY WITHOUT REFUND. 

Check-In Time : 14:00

Check-Out Time : 10:00

Reception Hours : 8am to 7pm

Car Parking: The complex contains ample safe and secure parking areas and can accommodate boats, trailers – even buses!

E-bikes: E-Bikes cannot be stored inside any of our motel units. They present a very real threat of exploding and subsequent damage to our property.

Payment Policy :  In order to confirm the reservation, credit card details will need to be provided. These details will remain on file, unprocessed* until either check in or cancellation where a charge may be incurred. *A card verification process may to done to confirm card details are correct, this will appear on your online statement for 5-7 working days and then will be removed as transaction will not be processed. Where a guest has no credit card facilities, a non-refundable deposit equal to the first nights stay will need to be received prior to confirmation of reservation.

Cancellation Policy : Free cancellation is available up to 48 hours prior to the scheduled check-in time (New Zealand time). If a reservation is cancelled within 48 hours of the scheduled arrival (New Zealand time), the full price of the booking will be charged. In the case of a No-Show, the total cost of the booking will be charged. All cancellation charges are at the manager’s discretion.

Child Policy : Infants (under 1 year old) staying with their own portacot will not be charged. Portacot hire is available upon request at a rate of $10 per night.  All children aged 1 year and above are considered guests and will be charged $50 per person, per night.